Bath Office Co. Ltd. are committed to protecting the privacy and security of your personal data that we process or control. This Privacy Policy provides notice to you of our privacy practices in relation to our interactions with you online, over the telephone and when you visit our physical addresses.
Please read this Privacy Policy carefully and revisit this page from time to time to review any changes that may have been made.
Third Party Websites
Our Website may provide links to third-party websites for your convenience and information. If you access these links, you will leave our Websites. We do not control those sites or their privacy practices, which may differ from our own privacy practices. This Privacy Policy does not cover any personal data that you choose to give to unrelated third parties.
What and why we need it
Bath Office Co. Ltd. appoints a ‘Data Controller’ to oversee the personal data you provide to us. In this policy, “personal information” or “personal data” means information about an identifiable individual that is subject to protection under the law in the jurisdiction in which you reside.
This website collects information through a variety of different ways and for different purposes. If you choose to register to receive updates from us, then you will be requested to provide contact information (name, address, telephone number, email address). We use this information for our legitimate business interests to provide our services and/or to contact you about the services on our site in which you have expressed interest.
This website automatically collects technical information about your visit (such as browser type, Internet service provider, platform type, internet protocol (IP) addresses, referring/exit pages, operating system, date/time stamp). We collect this information for reporting about the Websites to analyse trends, diagnose problems, perform general administration, track user movement, and to gather broad demographic information.
You have the option to provide demographic information such as type of business, size of business, locations, etc. We use this information to understand your needs and interests and to provide you a more personalised experience on our site. The information is used to process orders, enable participation in promotions (subject to your marketing preferences), and so that we can provide our services to you.
If we speak to you over the phone, you may provide us with personal data during the call. Such calls may be recorded for training and quality purposes. You will be informed at the outset of a call if it is to be recorded, giving you an opportunity to end the call if you are not comfortable with recording.
What we do with it
Through our website you can order products or services, request information, or subscribe to marketing or support materials. In order to purchase a product or service from us, we will request certain information from you which will be used for contract performance purposes. You will need to provide contact information (such as name, email and address) and financial information (such as credit card number, billing address, and expiration date). Financial information collected is used only to bill you for products and services you have purchased.
If we collect credit card information from you, we only use this information for payment processing and fraud prevention. Credit card information and other similar sensitive personal data are not used for any other purpose without your express consent. We do not retain your credit card information after processing a payment unless you grant us permission to retain your credit card information for future purchases.
We may be required to share information with third parties as a result of applicable law. For example, we may be required to disclose information as a result of a court order. In addition, we may, subject to applicable law, voluntarily provide information in order to assist in a police investigation or where the disclosure is necessary to protect our systems, our business or the rights of others.
We may also use your contact information to send you information about other products and services, such as meeting rooms, virtual services or local partners subject to us having obtained your consent in accordance with applicable law. If you do not want to receive these promotional announcements on an on-going basis you can notify us to update your preferences.
Electronic Communications
Once you register, we will send you a welcome email. We will also respond to enquiries; provide services you request and manage your account. We will communicate with you by email or telephone and will make every effort to honour your preference. Subject to the marketing preferences which you give us, we may send you information on new products, services, special savings, promotions and general information. If you do not want to receive this information, you can opt-out at any time.
If you ask to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. You can sign up for these newsletters from us on our registration page. You may unsubscribe at any time.
When necessary, we will send you service-related announcements, which are not promotional in nature.
We do not provide your email address to our partners. However, we may send you offers on behalf of our business partners. You can opt out from receiving email offers at any time.
Cookies and other digital trackers
We automatically gather information through the use of cookies. Cookies and other digital trackers are small computer files that may be stored on your computer’s hard drive or embedded in our website pages that enable us to identify you and track your visit on the Website. We may use the services of third parties to collect and process personal information through the use of cookies and other digital markers on our behalf. You may disable cookies on your computer by changing the settings in the preferences or options menu in your browser.
Opting-out
We give you the choice of receiving a variety of information that complements our products and services. Such communications may include new product information, special offers, or an invitation to participate in market research.
If you no longer wish to receive our newsletters and/or promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communications including by contacting us at help@bathofficeco.uk
GDPR
If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our ‘Controller’ who will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).
Our ‘Data Controller’ can be contacted at: help@bathofficeco.uk
Information security
We follow generally accepted industry technical standards to protect the personal data submitted to us, both during transmission and once we receive it.
Where we process personal information for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in the future. Where we process personal information in connection with performing a contract or providing a service, or for a competition, we keep the information for 6 years (except for financial information which we keep for 10 years) from your last interaction with us. We keep recordings of telephone calls for short periods of time, as determined in accordance with our internal compliance procedures implemented from time to time.
Business transitions
In the event that we go through a business transition, such as a merger, acquisition by another company or sale of all or a portion of our assets, your personal information will likely be among the assets transferred.
Terms and Conditions
If you choose to visit our Websites, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms and Conditions, including, but not limited to, disclaimers of warranty, limitations of liability, and arbitration of disputes. If you have any questions regarding our use of your personal data please email help@bathofficeco.uk
